Refund policy

Last Updated: 8/15/26

We want you to be happy with your purchase from Regal Pro Supply. Please read this policy carefully, as return and refund terms for commercial equipment can differ from typical retail purchases due to how our products are sourced and delivered.

1. How Returns Work

Because your order is fulfilled and shipped directly from the manufacturer or authorized distributor of that product, returns are coordinated between you, Regal Pro Supply, and the manufacturer. Please do not attempt to return a product directly to the manufacturer. All returns must be initiated through Regal Pro Supply so we can issue you a Return Merchandise Authorization (RMA) and provide the correct return address and instructions for your specific item.

Contact us at sales@regalprosupply.com with your order number to start a return.

2. Return Window

Most items may be returned within [Insert # of days, e.g., 30 days] of delivery, provided they meet the conditions below. Some manufacturers set their own return windows or eligibility rules, which may be shorter or longer than our standard window — we'll confirm the applicable window when you request your RMA.

3. Condition Requirements

To be eligible for a return, items must generally be:

• Unused and in the same condition you received them
• In the original manufacturer packaging, with all accessories, manuals, and parts included
• Accompanied by proof of purchase (order number or receipt)

Large commercial equipment (espresso machines, ice machines, brewers, and similar) must not show signs of installation, plumbing/electrical hookup, or use. Equipment that has been installed or run is generally not eligible for return and may only be covered under manufacturer warranty for defects.

4. Non-Returnable Items

The following are generally not eligible for return:

• Custom, made-to-order, or special-order equipment
• Consumables and parts once opened or installed (filters, cartridges, gaskets, etc.)
• Items marked as final sale at time of purchase
• Equipment that has been installed, plumbed, wired, or used

5. Restocking Fees

Returns on large or freight-shipped equipment may be subject to a restocking fee of [Insert %, e.g., 15–25%] of the item's purchase price, set by the manufacturer. Any applicable restocking fee will be disclosed to you before your return is finalized.

6. Return Shipping Costs

Unless the return is due to our error, a manufacturer defect, or damage in transit, the customer is responsible for return shipping costs. For large or freight-shipped equipment, return shipping (including freight pickup) can be a significant cost — we'll provide an estimate before you commit to the return. Original outbound shipping charges are non-refundable unless the return is due to our error or a defective item.

7. Damaged or Incorrect Items

If your item arrives damaged or you received the wrong product, contact us within [Insert # of days, e.g., 48 hours] of delivery at sales@regalprosupply.com with photos of the item and packaging. We'll work with the manufacturer or carrier to arrange a replacement, repair, or refund at no additional cost to you. For freight deliveries, please note any visible damage on the delivery receipt at the time of delivery — this is required to file a claim.

8. Manufacturer Warranty

Most equipment sold through Regal Pro Supply is covered by the manufacturer's warranty against defects in materials and workmanship, separate from this return policy. Warranty terms, length, and coverage vary by manufacturer and product. If your item develops an issue after the return window has closed, contact us and we'll help you initiate a warranty claim — you do not need to contact the manufacturer directly.

9. Refund Process

Once your returned item is received and inspected (or once the manufacturer confirms receipt), we'll notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 5-10 business days. Please note it may take additional time for your bank or card issuer to post the refund.

If a restocking fee, return shipping cost, or freight cost applies, it will be deducted from your refund total.

10. Cancellations

Orders may be canceled for a full refund if cancellation is requested before the order has been submitted to the manufacturer for fulfillment. Once an order has been submitted or has shipped, it is treated as a standard return under this policy and may be subject to restocking and return shipping fees. Custom or special-order equipment may not be cancelable once submitted — we'll let you know at the time of purchase if this applies.

11. Questions

If you have questions about a return, refund, or warranty claim, contact us at:

Regal Pro Supply Email: sales@regalprosupply.com