Shipping policy

Shipping Policy

Last Updated: 10/25/2026

Thank you for shopping with Regal Pro Supply. This policy explains how order fulfillment and shipping work for products purchased through our Site.

1. Order Fulfillment

Regal Pro Supply is an online retailer. When you place an order, we submit it directly to the manufacturer or authorized distributor of that product, and your order ships directly from their warehouse to the address you provide. Products in a single order may ship from different locations and arrive in separate shipments, on different days, and in different packaging.

All customer service, including shipping questions, delays, damage claims, and order changes, is handled by Regal Pro Supply directly. Please do not contact the manufacturer directly regarding your order.

2. Processing Time

Orders are typically processed and submitted to the manufacturer within 24 hours of purchase. Processing times may vary by manufacturer and product availability. Custom, made-to-order, or backordered items may require additional processing time, which will be communicated to you after your order is placed.

3. Shipping Times & Carriers

Shipping times vary by product, manufacturer, and destination and are generally estimated at 3–10 business days after processing. Larger commercial equipment (such as espresso machines, ice machines, or large brewing systems) may ship via freight carrier and can take longer than standard parcel shipments.

We work with a range of carriers and freight providers depending on the manufacturer and product type, including standard parcel carriers (UPS, FedEx, USPS) and LTL freight carriers for oversized or palletized equipment.

4. Shipping Costs

Free Shipping on Qualifying Products. Most products on our Site ship free via standard shipping. Free shipping is based on the product, not the order total. Any product that does not qualify for free shipping will be clearly noted on its product page, and its shipping charge will be shown at checkout before you pay.

Freight and Bulky Items. Freight items and other large or bulky products are not eligible for free shipping. Shipping charges for these items are based on the manufacturer’s shipping rate and are calculated at checkout based on the product, destination, and shipping method. Freight shipments may also include additional charges, such as liftgate service or inside delivery, which will be disclosed prior to purchase where applicable.

Mixed Orders. Shipping costs may vary by manufacturer. If an order contains both qualifying and non-qualifying items, free shipping applies only to the qualifying items, and shipping charges apply to the rest.

5. Shipping Destinations

Orders ship to street addresses within the contiguous 48 United States. Regal Pro Supply does not deliver to P.O. boxes, Alaska, or Hawaii. If you’re unsure whether we can ship to your address, please contact us before placing your order.

6. Order Tracking

Once your order ships, you will receive tracking information via email when available. Because orders ship directly from the manufacturer, tracking availability and update frequency may vary by carrier and manufacturer.

7. Freight Delivery (Large Equipment)

For items shipped via freight:

• You will typically be contacted by the freight carrier to schedule a delivery appointment.
• Someone must be present to receive and sign for the delivery.
• Please inspect all items for visible damage before signing the delivery receipt. Note any damage on the delivery receipt at the time of delivery. This is required for us to file a damage claim on your behalf.
• Standard freight delivery is curbside/dock delivery unless liftgate or inside delivery has been purchased at checkout.

8. Damaged, Lost, or Delayed Shipments

If your order arrives damaged, is lost in transit, or is significantly delayed, contact us at sales@regalprosupply.com as soon as possible, and no later than 48 hours after delivery (or expected delivery date, for lost shipments), so we can file a claim with the carrier or manufacturer and arrange a resolution.

9. Incorrect Shipping Information

Regal Pro Supply is not responsible for orders shipped to an incorrect or incomplete address provided by the customer at checkout. Please double-check your shipping address before completing your order. If you need to correct an address, contact us immediately. We can only make changes if the order has not yet been submitted to the manufacturer for fulfillment.

10. Questions

If you have any questions about your shipment or this policy, contact us at:

Regal Pro Supply
Email: sales@regalprosupply.com
Phone: 888-664-9722